Adertek Service Commitment - Payment, Delivery & Returns

Adertek Malaysia Service Commitment

Adertek Warranty

No one likes spoilt stuff but unfortunate event may occurs and can be due to factors such as shipping damage, courier mishandling, warehouse error etc.

Adertek will provide all necessary recovery actions to the best of our ability. However, different products have different level of warranty support hence it is important to take note of the available warranty below:

  • 6 Months Local Warranty
    • MyLO LIFESAVER 3in1 Bottle Cleaner
  • 1 Year Local Warranty
    • MyLO LIFESAVER Electric Nail Clipper
  • 3 Days Manufacturer Warranty
    • IFAM

Warranty coverage starts from the date you receive your item. There are no warranty coverage for all consumables - wipes, soap, milkbags etc.

Adertek Lifetime Support

For all customers that made a purchase from our official channels, Adertek is committed to provide Lifetime Customer Support to every customers who have a valid order ID for their purchase.

Our Lifetime Support includes:

  • sourcing for replacement parts (subject to replacement & courier fees)
  • product advise for use in different environment
  • customer journey support for new & experience parents

Send-Me-Later (S-M-L) Delivery

Being parents ourselves, we know how important it is to get the best deal available but there are times we do not need them till the arrival of our little ones.

Therefore, we are offering all customers free 2 months storage on request for in-stock items. Here's how to request for S-M-L Delivery:

  • Place your order on www.adertek.com.my
  • Email us your order confirmation ID with subject title:
    AOMxxxx Delay Delivery
  • Within the email, indicate when you would like us to send out the order (we will send out order on the day or next working day if it is a weekend/Public holiday)
  • You will receive a delivery tracker with delivery 4-5 working days from thereon

Here's some things to note regarding S-M-L Delivery:

  • in the unfortunate event where any item is out of stock, we will propose an equivalent replacement or a delayed delivery timeline
  • there are strictly no refunds for orders that are under S-M-L Delivery request
  • For storage request more than 2 months, there is a storage fee of RM30/item/month from 3rd month onwards

Price Match Guarantee

This guarantee is for all customers who had placed an order on our official site - www.adertek.com.my

With so many shopping platforms available, there might be pricing differences during campaign period.

Our official site is committed to match the lowest price you find on all the available shopping platforms we are on.

Here's how Adertek Price Match Guarantee works:

  • Place your order on www.adertek.com.my
  • Within 3 days, if you find a lower buying price* for the exact same item from Adertek on any other shopping site:
    • take a screen shot of the check out page with all available discounts & vouchers
    • send the screenshot via email to ask.ade@adertek.com
    • we will do a refund to price match (if applicable)

Here's some things to note regarding Adertek Price Match Guarantee:

  • Only applicable for price comparison between Adertek.com.my and other Adertek marketplace shopfront
  • Price match is based on the final payable price after deducting all applicable Adertek vouchers
  • As marketplace / bank vouchers etc. are sponsored by the respective parties, we are unable to match these vouchers in the Price Match Guarantee

Payment on www.Adertek.com.my

Online Payment

  1. Credit card (VISA / MASTERCARD / AMEX) are accepted on our online shop (www.adertek.com.my). During checkout, you will be required to enter your credit card details for payment. 
  2. After payment is completed, you will be directed to an order confirmation page and will receive an order confirmation email in the inbox of the email used during checkout.
  3. We DO NOT keep any credit card details used during checkout.
  4. All payment details are handled by payment provider (Stripe) for payment processing.

Showroom (Singapore) Payment

  1. Our showroom (in Singapore) accepts payment via Visa, Master or Cash payment only.
  2. After payment is completed, you will receive an order confirmation email.
  3. Payment details are made through FirstData credit card terminal.
  4. We DO NOT keep any credit card details used during payment.

Adertek Baby & Kids Delivery - Peninsular Malaysia

For all orders, we provide standard door-to-door delivery.

Standard Delivery (3-4 working days)

  1. Your order will be delivered by 3rd party logistics partner (3PL).
    • Delivery by 3PL: Your order will be submitted to 3PL for collection within 2 working days. A tracking number will be sent to your email once order has been collected. Delivery schedule and shipment tracking will be managed by 3PL.
  2. Standard Delivery by 3PL via GDEX or equivalent. 3PL deliveries will have a delivery tracker unless notified before order is placed.

FREE Delivery for orders above RM200

  1. Similar to Standard Delivery (above)
  2. Free Delivery for orders above RM200 apply to all orders with delivery within Peninsular Malaysia.
  3. One time (1x) Free Delivery is applicable per order per location.
  4. Additional delivery charges applicable for multiple deliveries per order.
  5. Additional delivery charges to be advised by Adertek Baby & Kids (if requested by customer).

East Malaysia Delivery

Due to bulky nature of IFAM products, we are unable to offer competitive quote to East Malaysia as most times, the delivery cost is way higher than the products itself.

We are working on getting the best delivery rate for customers in East Malaysia. Apologies for any inconvenience caused.


Returns, Warranties & Refund

Returns

  1. Goods sold are not exchangeable and returns will be considered on a case by case basis.
  2. Returned items must be sent to Adertek Warehouse for inspection
  3. Return will be outright rejected for any missing parts, components, user manual, packaging and /or damage to carton box
  4. All approved returns will be in the form of gift cards for use on Adertek online shop (www.adertek.com.my).

Warranties

  1. There are no warranties unless specified on product page.
  2. For manufacturer defects, customers must notify Adertek Baby & Kids within 2 working days upon receipt of delivery. Product must be repacked into its original packaging upon return.
  3. Adertek Baby & Kids will review product and a decision will be made within 2 weeks.
  4. Adertek Baby & Kids will not entertain any products that are reported manufacturer defects but does not have it's original packaging.

Refund

  1. No cash refund once order has been collected by courier company
  2. Pre-Orders are non-refundable after 2 working days from date of purchase as item would be confirmed and produced by factory.

Adertek Baby & Kids reserves all rights to update the information without prior notice